FAQ

Sync for DJI Osmo is for users who want to edit just captured high resolution media or share it with friends and followers without PC or Mac.

The app is for users who want to edit just captured media or share it with friends and followers immediately after flying without PC or Mac.

1. Power on the camera using the Disp/Power button on top of the camera or make sure that the camera does not timeout. 2. Swipe down on the screen to enter the menu and tap settings 3. Scroll down to Wireless connection then Wireless info 4. On your mobile phone open your Wifi settings and select the Osmo Action and enter the password displayed on Osmo’s screen 5. If connection is succesfull your device will appear on top of second tab

The app is for users who want to edit just captured media or share it with friends and followers immediately after flying even without PC or Mac.

Connect usign RC: 1. Double check no DJI-based apps (also DJI GO 4 and other third party DJI drone apps) are running in the background. If there are any, force kill them 2. If you have another app (such as DJI GO 4) set as the default for the remote controller USB connection, you will need to clear the defaults for that app in your mobile device (Settings - Apps - DJI GO 4 (or other app name) - Clear Defaults). Some devices automatically set the app you start as default, so this step may have to be done every time you want to switch app (for example from DJI GO to Sync for DJI and vice versa) 3. Start your aircraft and remote controller 4. Plug the remote controller into the mobile device. For Mavic drones, you can use either the bottom or side USB ports, however make sure to use only one port at once (if 2 cables are plugged in the remote controller, Sync for DJI won't be able to connect) 5. You will see a popup asking which app to start, select Sync for DJI and tap on 'Just Once' in the popup to initiate connection. Possible extra steps: 6. Restart RC and repeat steps if initiation connection was unsuccessful. 7. Try to change cable to original and repeat steps if initiation connection was unsuccessful. Connect using Wi-Fi: 1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 3, Mavic Pro, Mavic Air, Spark, Inspire or Osmo. 2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect. 3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

Sync for DJI doesn’t support such media formats as panorama or sphere. As for RAW files you can download it to your Phone and then open with apps that support such RAW.

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also you can share the media instantly from connected device.

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also, you can share the media instantly from a connected device. Since Sync for DJI v4.0 you can trim your video before downloading from a drone. This feature saves you much time to download and edit a video on your mobile phone.

You can connect your DJI device via RC or Wi-Fi. Connect via RC: 1. Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire. 2. Turn ON Remote controller and pay attention to RC that is connected with aircraft. 3. Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen. Connect via Wi-Fi: 1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo. 2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect. 3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

Make sure that your drone is turned on. After the DJI device has been connected to the remote controller, power on the aircraft: press and hold the Intelligent Flight Battery Switch for few seconds. When the aircraft makes a beeping sound, connect the aircraft to DJI GO 4. Or you can search the DJI device Wi-Fi in your mobile device if it is in Wi-Fi mode.

The app has 5-day trial period, which will unlock PRO features for all users for free: - Export 4K, 2,7K video - Export RAW (DNG) photos - No watermark on exported media - Custom Watermark for exported media - And more features that you can find in the app. Connect your aircraft and download the best resolution right on your phone. To start your free trial, simply connect your drone and click on Start Free Trial button. You won’t be charged during your free trial. If you choose to continue enjoying [PRO] Sync for DJI after your trial ends or during trial period, you can do it by tapping on Be a Pro on Main Menu. Check out all PRO benefits here.

To restore connection: disconnect and connect again your DJI device via RC or Wi-Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it. All paused tasks will resume automatically without any efforts from your side.

Sync for DJI is completely free for download and use with any number of DJI devices. However, PRO mode allows you to remove watermark from high resolution images and videos. Check out all PRO benefits here.

Sync for DJI Osmo - the app that helps you download media from your Osmo Pocket or Osmo Action with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI Osmo support 4K, Trim before download and create Hyperlapse (from Timed Shots) features.

Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies. It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device.

1. Connect smartphone to DJI device 2. Open screen with your items 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘download’ icon on the right side of the bottom bar 5. Selected item(s) will be downloaded to ‘Storage’

1. Launch Sync for DJI Osmo 2. Connect phone to Osmo Pocket or Osmo Action (using WiFi or OTG cable) 3. Tap on any of the item (or use ‘select’ mode) 4. Tap on ‘Download’ icon on the left side of the bottom bar 5. Selected item(s) will be downloaded to app ‘Storage’

1. Connect phone to DJI device 2. Open screen with media files 3. Tap any of the item or use ‘Select’ mode 4. Tap ‘Download’ icon on the left side of the bottom bar 5. Selected item(s) will download to ‘Storage’

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI support 4K, H.265, Trim before download and create Hyperlapse features.

1. Download item(s) to ‘Storage’ 2. Tap on any of the item or use ‘select’ mode on ‘Storage’ tab 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘download’ icon on the right side of the bottom bar 5. Selected item(s) will be exported in ‘Photos’/‘Gallery’

Sync for DJI supports these DJI devices: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions for DJI products.

1. Download item(s) to local ‘Storage’ 2. Tap on any item on ‘Storage’ tab 3. Tap on ‘Download’ icon on the left side of the bottom bar 4. Selected item(s) will export to ‘Photos’/‘Gallery’

Sync for DJI Osmo supports: Osmo Pocket, Osmo Action.

1. Download item(s) to ‘Storage’ 2. Tap on any of the item or use ‘select’ mode on ‘Storage’ tab 3. Tap on ‘download’ icon on the left side of the bottom bar 4. Selected item(s) will be exported in ‘Photos’/‘Gallery’

Sync for DJI supports: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Mavic 2 Pro, Mavic 2 Zoom, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions on DJI products. Now we're collaborating with DJI engineers to release Osmo Pocket support.

Because 1. Sync for DJI supports downloading of video even it was recorded in 4K resolution. Such feature allows you to share best quality footage with your friends in any social network immediately after flying. 2. Sync for DJI allows you download media in the background. So you can use other apps while your files are downloading. 3. Sync for DJI designed with the full wish of instrument that works great with any kind of social networks and blogging

Because of Sync for DJI: 1. Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network immediately after flying. 2. Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it. 3. Allows you to download media in the background. So you can use other apps while your files are downloading. 4. Designed with the full wish of instrument that works excellent with any social networks and blogging

1. Connect smartphone to DJI device 2. Open Tab with your items 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘Share’ icon on the left side of the bottom bar 5. Selected item(s) will be shared to desired social network

1. Connect phone to DJI device 2. Open screen with your items 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘Share’ icon on the left side of the bottom bar 5. Selected item(s) will be shared to desired social network

Because of Sync for DJI: 1. Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network. 2. Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it. 3. Allows you to download media in the background. So you can use other apps while your files are downloading. 4. Designed with the full wish of instrument that works excellent with any social networks and blogging

1. Connect smartphone to DJI device 2. Open screen with your items 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘Share’ icon on the right side of the bottom bar 5. Selected item(s) will be shared to desired social network

Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later. We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.

Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.

Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.

Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later. We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.

Sync for DJI Osmo supports all types of video and photo. You can download original files even if you recorded it in 4K resolution.

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI Action application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI Osmo using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

Quick tool ‘Download picked items’ will automatically start downloading picked items when your Drone or Osmo is connected.

Quick tool ‘Download picked items’ will automatically start downloading picked items when your Osmo Pocket/Action is connected.

Quick tool ‘Download picked items’ will automatically start downloading picked items when your aircraft or Osmo is connected.

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

Open the Tag or Like menu and choose dashed item to remove like or tag.

Open the Tag or Like menu and choose dashed item to remove like or tag.

Open the Tag or Like menu and chose dashed item to remove like or tag.

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

You can connect your DJI device via RC or Wi-Fi. Connect via RC: 1. Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire. 2. Turn ON Remote controller and pay attention to RC that is connected with aircraft. 3. Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen. Connect via Wi-Fi: 1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo. 2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect. 3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

To restore connection: disconnect and connect again your DJI device via RC or Wi-Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it. All paused tasks will resume automatically without any efforts from your side.

Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies. It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.

To save H.265 codec in a video you need to export original footage from the app. If you export with a watermark or resizing - you lose H.265 (your video will be exported as H.264).

To save H.265 codec in a video you need to export original footage from the app. If you export with a watermark or resizing - you lose H.265 (your video will be exported as H.264).

25 frames.

25 frames.

25 frames.

Use any mode you want (like Point of Interests, Course lock, of freestyle). An interval between files creating should be maximum 5 sec.

Use any mode you want (like Point of Interests, Course lock, of freestyle). An interval between files creating should be maximum 5 sec.

Use any mode you want (like Point of Interests, Course lock, of freestyle). An interval between files creating should be maximum 5 sec.

For now - no. It will be available in next Sync for DJI updates.

For now - no. It will be available in next Sync for DJI updates.

For now - no. It will be available in next Sync for DJI updates.

When you are on drone and find timelapse element with icon: Then in hyperlapse editor you can use one of settings: Resolution: SD - Output resolution for the hyperlapse is 480px width HD - Output resolution for the hyperlapse is 720px width Full HD - Output resolution for the hyperlapse is 1080px width 2.7K - Output resolution for the hyperlapse is 1520px width 4K - Output resolution for the hyperlapse is 2160px width Stabilization: Smooth - Optimal stabilization if your camera was moving or rotating during shooting footage No Motion - Suitable if your camera was pointing to same direction and wasn’t moving None - Stabilization is OFF. The hyperlapse is stitched together as is. Framing: Auto Scale - Crops the moving edges and scales up the image to refill the frame Crop - Crops the moving edges without scaling. Output resolution is affected in this case None - Fills the moving edges with the black color Speed: Slow - One second of output video fits about 15 frames [No transition frame] Normal - One second of output video fits about 24 frames [With transition frame] Smooth - One second of output video fits about 30 frames [With transition frame] Fast - One second of output video fits about 60 frames [No transition frame]

When you are on drone and find timed shots elements with icon: Then in hyperlapse editor you can use one of settings: Resolution: SD - Output resolution for the hyperlapse is 480px width HD - Output resolution for the hyperlapse is 720px width Full HD - Output resolution for the hyperlapse is 1080px width 2.7K - Output resolution for the hyperlapse is 1520px width 4K - Output resolution for the hyperlapse is 2160px width Stabilization: Smooth - Optimal stabilization if your camera was moving or rotating during shooting footage No Motion - Suitable if your camera was pointing to same direction and wasn’t moving None - Stabilization is OFF. The hyperlapse is stitched together as is. Framing: Auto Scale - Crops the moving edges and scales up the image to refill the frame Crop - Crops the moving edges without scaling. Output resolution is affected in this case None - Fills the moving edges with the black color Speed: Slow - One second of output video fits about 15 frames [No transition frame] Normal - One second of output video fits about 24 frames [With transition frame] Smooth - One second of output video fits about 30 frames [With transition frame] Fast - One second of output video fits about 60 frames [No transition frame]

When you are on drone and find timed shots elements with icon: Then in hyperlapse editor you can use one of settings: Resolution: SD - Output resolution for the hyperlapse is 480px width HD - Output resolution for the hyperlapse is 720px width Full HD - Output resolution for the hyperlapse is 1080px width 2.7K - Output resolution for the hyperlapse is 1520px width 4K - Output resolution for the hyperlapse is 2160px width Stabilization: Smooth - Optimal stabilization if your camera was moving or rotating during shooting footage No Motion - Suitable if your camera was pointing to same direction and wasn’t moving None - Stabilization is OFF. The hyperlapse is stitched together as is. Framing: Auto Scale - Crops the moving edges and scales up the image to refill the frame Crop - Crops the moving edges without scaling. Output resolution is affected in this case None - Fills the moving edges with the black color Speed: Slow - One second of output video fits about 15 frames [No transition frame] Normal - One second of output video fits about 24 frames [With transition frame] Smooth - One second of output video fits about 30 frames [With transition frame] Fast - One second of output video fits about 60 frames [No transition frame]