Question 1

Who is it for?

Accepted Answer

Sync for DJI Osmo is for users who want to edit just captured high resolution media or share it with friends and followers without PC or Mac.

Question 2

Who is it for?

Accepted Answer

The app is for users who want to edit just captured media or share it with friends and followers immediately after flying without PC or Mac.

Question 3

How can I connect my Osmo Action to Sync for DJI Osmo app?

Accepted Answer

1. Power on the camera using the Disp/Power button on top of the camera or make sure that the camera does not timeout. 
2. Swipe down on the screen to enter the menu and tap settings
3. Scroll down to Wireless connection then Wireless info
4. On your mobile phone open your Wifi settings and select the Osmo Action and enter the password displayed on Osmo’s screen
5. If connection is succesfull your device will appear on top of second tab

Question 4

Who is it for?

Accepted Answer

The app is for users who want to edit just captured media or share it with friends and followers immediately after flying even without PC or Mac.

Question 5

How can I connect my aircraft or Osmo using Android?

Accepted Answer

Connect usign RC:
1. Double check no DJI-based apps (also DJI GO 4 and other third party DJI drone apps) are running in the background. If there are any, force kill them
2. If you have another app (such as DJI GO 4) set as the default for the remote controller USB connection, you will need to clear the defaults for that app in your mobile device (Settings - Apps - DJI GO 4 (or other app name) - Clear Defaults). Some devices automatically set the app you start as default, so this step may have to be done every time you want to switch app (for example from DJI GO to Sync for DJI and vice versa)
3. Start your aircraft and remote controller
4. Plug the remote controller into the mobile device. For Mavic drones, you can use either the bottom or side USB ports, however make sure to use only one port at once (if 2 cables are plugged in the remote controller, Sync for DJI won't be able to connect)
5. You will see a popup asking which app to start, select Sync for DJI and tap on 'Just Once' in the popup to initiate connection.
 
Possible extra steps:
6. Restart RC and repeat steps if initiation connection was unsuccessful. 
7. Try to change cable to original and repeat steps if initiation connection was unsuccessful. 
Connect using Wi-Fi:
1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 3, Mavic Pro, Mavic Air, Spark, Inspire or Osmo. 
2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect.
3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

Question 6

Can’t open sphere, panorama, RAW."

Accepted Answer

Sync for DJI doesn’t support such media formats as panorama or sphere. As for RAW files you can download it to your Phone and then open with apps that support such RAW.

Question 7

What is Sync for DJI?

Accepted Answer

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also you can share the media instantly from connected device.

Question 8

What is Sync for DJI?

Accepted Answer

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also, you can share the media instantly from a connected device. Since Sync for DJI v4.0 you can trim your video before downloading from a drone. This feature saves you much time to download and edit a video on your mobile phone.

Question 9

How can I connect my aircraft or Osmo using iOS?

Accepted Answer

You can connect your DJI device via RC or Wi-Fi.
Connect via RC:
1. Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire.
2. Turn ON Remote controller and pay attention to RC that is connected with aircraft.
3. Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen.
Connect via Wi-Fi:
1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo. 
2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect.
3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

Question 10

Why I can not find my DJI device after it was connected to my mobile device?

Accepted Answer

Make sure that your drone is turned on. After the DJI device has been connected to the remote controller, power on the aircraft: press and hold the Intelligent Flight Battery Switch for few seconds. When the aircraft makes a beeping sound, connect the aircraft to DJI GO 4. Or you can search the DJI device Wi-Fi in your mobile device if it is in Wi-Fi mode.

Question 11

What is Trial period?

Accepted Answer

The app has 5-day trial period, which will unlock PRO features for all users for free:
- Export 4K, 2,7K video
- Export RAW (DNG) photos
- No watermark on exported media
- Custom Watermark for exported media
- And more features that you can find in the app.
 
Connect your aircraft and download the best resolution right on your phone. To start your free trial, simply connect your drone and click on Start Free Trial button. You won’t be charged during your free trial. If you choose to continue enjoying [PRO] Sync for DJI after your trial ends or during trial period, you can do it by tapping on Be a Pro on Main Menu.
 
Check out all PRO benefits here.

Question 12

How to restore connection?

Accepted Answer

To restore connection: disconnect and connect again your DJI device via RC or Wi-Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it.
 
All paused tasks will resume automatically without any efforts from your side.

Question 13

Is it FREE?

Accepted Answer

Sync for DJI is completely free for download and use with any number of DJI devices. However, PRO mode allows you to remove watermark from high resolution images and videos. Check out all PRO benefits here.

Question 14

How is it different from DJI Mimo?

Accepted Answer

Sync for DJI Osmo - the app that helps you download media from your Osmo Pocket or Osmo Action with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI Osmo support 4K, Trim before download and create Hyperlapse (from Timed Shots) features.

Question 15

Shall I use original Lightining cable?

Accepted Answer

Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies.
 
It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.

Question 16

How is it different from DJI Go & DJI Go 4?

Accepted Answer

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device.

Question 17

How to download files on my smartphone?

Accepted Answer

1. Connect smartphone to DJI device
2. Open screen with your items
3. Tap on any of the item or use ‘select’ mode
4. Tap on ‘download’ icon on the right side of the bottom bar
5. Selected item(s) will be downloaded to ‘Storage’

Question 18

How to download files on my phone?

Accepted Answer

1. Launch Sync for DJI Osmo
2. Connect phone to Osmo Pocket or Osmo Action (using WiFi or OTG cable)
3. Tap on any of the item (or use ‘select’ mode)
4. Tap on ‘Download’ icon on the left side of the bottom bar
5. Selected item(s) will be downloaded to app ‘Storage’

Question 19

How to download files on my smartphone?

Accepted Answer

1. Connect phone to DJI device
2. Open screen with media files
3. Tap any of the item or use ‘Select’ mode
4. Tap ‘Download’ icon on the left side of the bottom bar
5. Selected item(s) will download to ‘Storage’

Question 20

How is it different from DJI Go & DJI Go 4?

Accepted Answer

Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI support 4K, H.265, Trim before download and create Hyperlapse features.

Question 21

How to export files in Photos or Gallery?

Accepted Answer

1. Download item(s) to ‘Storage’ 
2. Tap on any of the item or use ‘select’ mode on ‘Storage’ tab
3. Tap on any of the item or use ‘select’ mode
4. Tap on ‘download’ icon on the right side of the bottom bar 
5. Selected item(s) will be exported in ‘Photos’/‘Gallery’

Question 22

What devices Sync for DJI supports?

Accepted Answer

Sync for DJI supports these DJI devices: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions for DJI products.

Question 23

How to export files in Photos or Gallery?

Accepted Answer

1. Download item(s) to local ‘Storage’ 
2. Tap on any item on ‘Storage’ tab
3. Tap on ‘Download’ icon on the left side of the bottom bar 
4. Selected item(s) will export to ‘Photos’/‘Gallery’

Question 24

What devices Sync for DJI supports?

Accepted Answer

Sync for DJI Osmo supports: Osmo Pocket, Osmo Action.

Question 25

How to export files in Photos or Gallery?

Accepted Answer

1. Download item(s) to ‘Storage’ 
2. Tap on any of the item or use ‘select’ mode on ‘Storage’ tab
3. Tap on ‘download’ icon on the left side of the bottom bar 
4. Selected item(s) will be exported in ‘Photos’/‘Gallery’

Question 26

What devices Sync for DJI supports?

Accepted Answer

Sync for DJI supports: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Mavic 2 Pro, Mavic 2 Zoom, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions on DJI products.
Now we're collaborating with DJI engineers to release Osmo Pocket support.

Question 27

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

Accepted Answer

Because
1. Sync for DJI supports downloading of video even it was recorded in 4K resolution. Such feature allows you to share best quality footage with your friends in any social network immediately after flying.
2. Sync for DJI allows you download media in the background. So you can use other apps while your files are downloading.
3. Sync for DJI designed with the full wish of instrument that works great with any kind of social networks and blogging

Question 28

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

Accepted Answer

Because of Sync for DJI:
1. Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network immediately after flying.
2. Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it.
3. Allows you to download media in the background. So you can use other apps while your files are downloading.
4. Designed with the full wish of instrument that works excellent with any social networks and blogging

Question 29

How to share photos/videos via Sync for DJI?

Accepted Answer

1. Connect smartphone to DJI device
2. Open Tab with your items
3. Tap on any of the item or use ‘select’ mode
4. Tap on ‘Share’ icon on the left side of the bottom bar 
5. Selected item(s) will be shared to desired social network

Question 30

How to share photos/videos via Sync for DJI?

Accepted Answer

1. Connect phone to DJI device
2. Open screen with your items
3. Tap on any of the item or use ‘select’ mode
4. Tap on ‘Share’ icon on the left side of the bottom bar 
5. Selected item(s) will be shared to desired social network

Question 31

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

Accepted Answer

Because of Sync for DJI:
1. Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network.
2. Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it.
3. Allows you to download media in the background. So you can use other apps while your files are downloading.
4. Designed with the full wish of instrument that works excellent with any social networks and blogging

Question 32

How to share photos/videos via Sync for DJI?

Accepted Answer

1. Connect smartphone to DJI device
2. Open screen with your items
3. Tap on any of the item or use ‘select’ mode
4. Tap on ‘Share’ icon on the right side of the bottom bar 
5. Selected item(s) will be shared to desired social network

Question 33

What requirements for DJI device?

Accepted Answer

Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later.
We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.

Question 34

What is the highest resolution for photo and video I can get downloading from my DJI device?

Accepted Answer

Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.

Question 35

What is the highest resolution for photo and video  I can get downloading from my DJI device?

Accepted Answer

Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.

Question 36

What requirements for DJI device?

Accepted Answer

Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later.
We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.

Question 37

What is the highest resolution for photo and video I can get downloading from my DJI device?

Accepted Answer

Sync for DJI Osmo supports all types of video and photo. You can download original files even if you recorded it in 4K resolution.

Question 38

Why I need to allow Sync for DJI use my geoposition?

Accepted Answer

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

Question 39

Why I need to allow Sync for DJI Osmo for iOS use my geoposition?

Accepted Answer

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI Action application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI Osmo using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

Question 40

Why I need to allow Sync for DJI for iOS use my geoposition?

Accepted Answer

iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.

Question 41

How to work with quick tool - Download picked items?

Accepted Answer

Quick tool ‘Download picked items’ will automatically start downloading picked items when your Drone or Osmo is connected.

Question 42

How to work with quick tool - Download picked items?

Accepted Answer

Quick tool ‘Download picked items’ will automatically start downloading picked items when your Osmo Pocket/Action is connected.

Question 43

How to work with quick tool - Download picked items?

Accepted Answer

Quick tool ‘Download picked items’ will automatically start downloading picked items when your aircraft or Osmo is connected.

Question 44

How to set like or tag?

Accepted Answer

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

Question 45

How to set like or tag?

Accepted Answer

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

Question 46

How to set like or tag?

Accepted Answer

To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.

Question 47

How to remove like or tag?

Accepted Answer

Open the Tag or Like menu and choose dashed item to remove like or tag.

Question 48

How to remove like or tag?

Accepted Answer

Open the Tag or Like menu and choose dashed item to remove like or tag.

Question 49

How to remove like or tag?

Accepted Answer

Open the Tag or Like menu and chose dashed item to remove like or tag.

Question 50

How to quickly remove or download specific files?

Accepted Answer

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Question 51

How to quickly remove or download specific files?

Accepted Answer

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Question 52

How to quickly remove or download specific files?

Accepted Answer

Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.

Question 53

How to delete all rejected items by one step?

Accepted Answer

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

Question 54

How to delete all rejected items by one step?

Accepted Answer

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

Question 55

How to delete all rejected items by one step?

Accepted Answer

Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.

Question 56

How can I connect my aircraft or OSMO?

Accepted Answer

You can connect your DJI device via RC or Wi-Fi.
Connect via RC:
1. Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire.
2. Turn ON Remote controller and pay attention to RC that is connected with aircraft.
3. Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen.
Connect via Wi-Fi:
1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo. 
2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect.
3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.

Question 57

How to restore connection?

Accepted Answer

To restore connection: disconnect and connect again your DJI device via RC or Wi-Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it.
 
All paused tasks will resume automatically without any efforts from your side.

Question 58

Shall I use original Lightining cable?

Accepted Answer

Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies.
 
It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.

Question 59

How to save H.265 codec for video from Mavic 2 PRO?

Accepted Answer

To save H.265 codec in a video you need to export original footage from the app. If you export with a watermark or resizing - you lose H.265 (your video will be exported as H.264).

Question 60

How to save H.265 codec for video from Mavic 2 PRO?

Accepted Answer

To save H.265 codec in a video you need to export original footage from the app. If you export with a watermark or resizing - you lose H.265 (your video will be exported as H.264).

Question 61

What are minimum frames for making short hyperlapse?

Accepted Answer

25 frames.

Question 62

What are minimum frames for making short hyperlapse?

Accepted Answer

25 frames.

Question 63

What are minimum frames for making short hyperlapse?

Accepted Answer

25 frames.

Question 64

How do I need to take timed shots to take good raw material for hyperlapse?

Accepted Answer

Use any mode you want (like Point of Interests, Course lock, of freestyle). An interval between files creating should be maximum 5 sec.

FAQ

Who is it for?

Who is it for?

How can I connect my Osmo Action to Sync for DJI Osmo app?

Who is it for?

How can I connect my aircraft or Osmo using Android?

Can’t open sphere, panorama, RAW."

What is Sync for DJI?

What is Sync for DJI?

How can I connect my aircraft or Osmo using iOS?

Why I can not find my DJI device after it was connected to my mobile device?

What is Trial period?

How to restore connection?

Is it FREE?

How is it different from DJI Mimo?

Shall I use original Lightining cable?

How is it different from DJI Go &amp; DJI Go 4?

How to download files on my smartphone?

How to download files on my phone?

How to download files on my smartphone?

How is it different from DJI Go &amp; DJI Go 4?

How to export files in Photos or Gallery?

What devices Sync for DJI supports?

How to export files in Photos or Gallery?

What devices Sync for DJI supports?

How to export files in Photos or Gallery?

What devices Sync for DJI supports?

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

How to share photos/videos via Sync for DJI?

How to share photos/videos via Sync for DJI?

Why Sync for DJI is better tool for downloading and edit video than DJI GO?

How to share photos/videos via Sync for DJI?

What requirements for DJI device?

What is the highest resolution for photo and video I can get downloading from my DJI device?

What is the highest resolution for photo and video I can get downloading from my DJI device?

What requirements for DJI device?

What is the highest resolution for photo and video I can get downloading from my DJI device?

Why I need to allow Sync for DJI use my geoposition?

Why I need to allow Sync for DJI Osmo for iOS use my geoposition?

Why I need to allow Sync for DJI for iOS use my geoposition?

How to work with quick tool - Download picked items?

How to work with quick tool - Download picked items?

How to work with quick tool - Download picked items?

How to set like or tag?

How to set like or tag?

How to set like or tag?

How to remove like or tag?

How to remove like or tag?

How to remove like or tag?

How to quickly remove or download specific files?

How to quickly remove or download specific files?

How to quickly remove or download specific files?

How to delete all rejected items by one step?

How to delete all rejected items by one step?

How to delete all rejected items by one step?

How can I connect my aircraft or OSMO?

How to restore connection?

Shall I use original Lightining cable?

How to save H.265 codec for video from Mavic 2 PRO?

How to save H.265 codec for video from Mavic 2 PRO?

What are minimum frames for making short hyperlapse?

What are minimum frames for making short hyperlapse?

What are minimum frames for making short hyperlapse?

How do I need to take timed shots to take good raw material for hyperlapse?

How do I need to take timed shots to take good raw material for hyperlapse?

How do I need to take timed shots to take good raw material for hyperlapse?

Can I take RAW shots and then create hyperlapse with ones?

Can I take RAW shots and then create hyperlapse with ones?

Can I take RAW shots and then create hyperlapse with ones?

What settings I can use to make hyperlapse better?

What settings I can use to make hyperlapse better?

What settings I can use to make hyperlapse better?

How is it different from DJI Go & DJI Go 4?

How is it different from DJI Go & DJI Go 4?